What we collect
Account information you provide directly: name, work email, company and country. Billing details are handled by our payment processor and we store only the identifiers needed to reconcile an invoice.
Operational data generated by using the platform: resource metadata, usage counters, audit events and support correspondence.
Why we collect it
To provision and operate the infrastructure you ask for, to bill accurately, to detect abuse, and to meet the legal obligations attached to running a hosting business.
We do not sell personal data and we do not use customer workloads to train models.
Your content
The data inside your servers, databases and vector collections belongs to you. Hostacker staff access it only when you ask us to as part of a support request, or where required to prevent imminent harm to the platform.
Retention
Resource data is deleted when you delete the resource. Backups follow the retention window you configure. Billing records are retained for the period required by tax law.
Your rights
You can request access to, correction of, export of or deletion of your personal data at any time by contacting us. We respond within the timeframe required by applicable law.
Preview notice
This document is a Phase 1 placeholder written to describe intent. It is not a binding legal agreement and will be replaced by counsel-reviewed terms before commercial launch.